Real Website Makers Agency Refund Policy

1. Refund Eligibility - Refunds are applicable only for services that have not yet started or have not been delivered. Once work has begun or any service has been delivered, the payment becomes non-refundable.

2. Custom Work Policy - All our services involve custom design and development based on client requirements. Due to the time, effort, and resources involved, custom work is strictly non-refundable.

3. Milestone-Based Projects - For projects divided into milestones or phases:
(a) Completed and approved milestones are non-refundable.
(b) Refunds may be considered only for pending or unstarted milestones.

4. Third-Party Costs - Payments made for third-party services such as:
(a) Domain registration.
(b) Hosting services.
(c) SSL licenses services.
(d) Plugins, themes services.
are non-refundable, as these costs are paid directly to external providers.

5. Change of Mind - A change in decision, business direction, or personal preference does not qualify for a refund once the project has started.

6. Revisions and Issue Resolution - Before any refund is considered, we provide:
(a) Reasonable revisions.
(b) Technical support.
(c) Issue resolution.
to ensure client satisfaction with the delivered work.

Our Refund Policy

7. Refund Request Process - All refund requests must:
(a) Be submitted in writing (email or official communication) .
(b) Include a clear and valid reason.
Each request will be reviewed, and a decision will be communicated within 5–7 business days.

8. Final Decision Authority - The final decision to approve or deny a refund rests solely with Real Website Makers Agency, based on project progress, work completed, and agreed terms.

9. Policy Acceptance - By using our services, you confirm that you have read, understood, and agreed to this Refund Policy.

10. No Refund After Final Delivery - Once the final project files, source code, or website access have been delivered and approved by the client, no refund will be issued under any circumstances. Final delivery indicates successful completion of the agreed scope of work.

11. Client Delay or Non-Responsiveness - If a project is delayed due to the client’s failure to provide required information, content, approvals, or feedback within the agreed timeline, the project will be placed on hold. No refunds will be issued for delays caused by the client.

12. Force Majeure (Uncontrollable Events) - Real Website Makers Agency will not be liable for refunds or delays caused by events beyond our control, including but not limited to natural disasters, government actions, technical outages, or internet failures.

13. Subscription & Monthly Services - Payments made for monthly, retainer-based, or subscription services (such as maintenance, SEO, or support plans) are non-refundable once the service period has started, regardless of usage.